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Introduction
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This
is the Privacy Policy of the Xerox Corporation in the United States.
This privacy statement
covers the Web pages belonging to the Xerox Corporation in the United
States. It does not cover the privacy policies of Xerox affiliates.
At Xerox, privacy on
the Internet means that:
- Xerox informs you how we
use any personally identifiable information that is submitted to us
online
- Xerox maintains
confidentiality and security safeguards for personally identifiable
information
- You have control over the
personally identifiable information you decide to submit to Xerox
- If you have elected to
receive email promotions from Xerox, you can opt-out from these at any
time
It
is not necessary to provide any personally identifiable information when
you visit the Xerox Web site.
When you visit the a Xerox website, you have the
opportunity to contact Xerox online -- to ask a question, to learn more
about a product, or to ask for help with a product you already have. If you
choose to contact Xerox online, you will find that our online forms ask for
common types of personally identifiable information, such as name, phone
number, e-mail address, or product serial number. We ask for this
information to help us reply to you.
Xerox maintains the information it receives online in
strict confidence; information you submit to Xerox is not sold to or shared
with third parties, except to our agents and partners as described below.
Xerox reserves the right to notify its customers about
administrative matters that pertain to their Xerox accounts. When required
by law, Xerox will share information with government agencies. Although we
do not currently anticipate a change in our corporate status, in the event
of a merger or acquisition of the company or a substantial portion of its
assets, Xerox may disclose, transfer or sell personal information collected
online to the surviving or acquiring party, respectively. Personal
information collected online will remain subject to promises made in this
Online Privacy Policy.
If you would like to contact Xerox without submitting
personally identifiable information online, you can reach a Xerox
representative by calling the Xerox hotline at 1-800-ASK-XEROX.
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Certifications
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Xerox
is authorized to display the BBBOnLine® Privacy Seal.
Xerox Corporation in
the United States is a founding sponsor of the Better Business Bureau
OnLine. We proudly display the BBBOnLine's Privacy Seal as our
assurance to you that we value your privacy. Xerox also participates in the
BBBOnLine Privacy Dispute Resolution Program.
For more information,
please visit the BBBOnLine
Privacy Program Web page.
Xerox Corporation
is also Safe Harbor certified.
Xerox has verified
that its privacy practices meet the Safe Harbor requirements developed by
the U.S. Department of Commerce and the European Commission's Directive on
Data Protection. Please visit http://www.export.gov/safeharbor/
for more information about the Safe Harbor program.
Xerox operates Xerox
data centers around the world and will transfer information submitted
online by customers and other third parties to the appropriate Xerox office
for the purpose of delivering services or responding to customer requests.
If you are located in one of the 15 European Union Member Nation States
(Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland,
Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, and the United
Kingdom), Canada, or any other nation with privacy legislation you should
be aware that personal information submitted to Xerox online may be
transferred to a data center in the United States.
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Why Does Xerox Collect Personally Identifiable Information?
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On the
Xerox website, we offer online shopping and other Web-based customer
services. Our online forms make it easy for visitors and customers to
communicate with Xerox or make purchases. Those who want to communicate
with Xerox but do not wish to give personally identifiable information
online may use the phone or fax numbers that we also provide on our Web
pages.
Xerox asks only for
the minimum amount of information needed to assist you.
Most online forms on
the Xerox site ask for a small amount of relevant information, such as
name, email, street address, and phone number. Some forms may ask for
customer number or product serial number. Xerox uses personally
identifiable information submitted online to:
- respond to questions from
customers or visitors to the website
- provide customer support
- share product news,
updates, or helpful tips about Xerox products
- enable online shopping
- inform users of special
promotions
- sign up for online
services
- create reseller
partnerships
Xerox
does not direct any part of its website to children under 13 years old and
does not knowingly collect personally identifiable information from
children.
Personally identifiable information that is submitted
in a business capacity may be merged with available business data base
directories.
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How Does Xerox Handle Personally Identifiable Information?
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While
we at Xerox are pleased to offer convenient services and shopping options
online in the United States, we are also mindful to protect the
confidentiality of the personally identifiable information we receive.
Our agents and
partners protect personally identifiable information.
When a customer
purchases equipment or supplies or arranges for service online from Xerox
it may be necessary to transfer personally identifiable information to an
independent Xerox-authorized agent or partner, who then fills the order.
Xerox requires that its independent agents and partners handle personally
identifiable information with the same concern for personal privacy as
Xerox.
Whenever Xerox
transfers personally identifiable information to its agents and partners,
it is with the understanding that the information should be used for the
sole purpose of fulfilling the customer's request and that the information
should be kept confidential and secure at all times.
In some instances,
when Xerox transfers personally identifiable information to one of its
authorized agents or partners, that agent or partner may need to share
information with an unaffiliated third party for the purpose of completing
an order or providing a service.
Xerox gets your
consent before sending you additional information.
Xerox may send
commercial email to customers who have expressed an interest in its
products and services. If you contact Xerox over the Web, you can choose to
receive commercial email or opt-out of such email by using the checkbox
provided on our Web forms. Some forms on our site have no opt-out box. That
is because those forms are "reply only" forms used only to
respond to your particular request. If you receive commercial email from
Xerox and wish to discontinue these mailings, you may unsubscribe at www.xerox.com/unsubscribe,
or you may send an email to customer.privacy@email.ebusiness.xerox.com
with the word "Remove" in the subject line. You may also mail an
unsubscribe request to:
Marketing Privacy Preferences
Xerox Corporation
161 Chestnut Street 875-05B
Rochester, NY
146404-2411
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Security of Personally Identifiable Information
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Xerox
maintains strict access control over personally identifiable information.
Only authorized Xerox
personnel, agents, and partners are allowed to handle information submitted
to Xerox online.
Xerox Corporation in
the United States stores personally identifiable information in
password-protected environments on servers that are located in the United
States. These servers are subject to Xerox's information security policies,
standards, and procedures.
Credit card data is
encrypted.
To ensure that online
shoppers in the United States can purchase with confidence from the Xerox
website, Xerox protects credit card information with industry-standard
encryption technology. When a customer submits an order to Xerox online,
the personal and credit card information is used only to complete the
purchase and arrange for shipping. Customers who opt-out of additional
announcements will not receive unsolicited email.
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Access to Information
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Individuals
may contact Xerox to check the accuracy of their own personally
identifiable information or to request that the information be updated or
deleted by writing to ethics@usa.xerox.com.
Please indicate "Access" in the subject line and let us know the
details of your request in the body of the message. You may also contact us
at the Xerox Ethics and Privacy Hotline at 1-866-XRX-0001. Xerox reserves
the right to confirm the identity of the requester and to modify the scope
and number of requests.
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Cookies
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What
is a cookie?
A cookie is a small
file that a website puts on a user's hard drive. This file identifies
specific information about previous visits to the site.
How does Xerox use
cookies?
Xerox uses cookies to
recognize repeat visits to our website and to facilitate Web navigation and
online shopping. The cookie stores the user's country and language, along
with an assigned random session ID. In some cases, the cookie stores name
and address information so that the customer does not have to re-enter this
same information in multiple forms.
The cookie information
that Xerox collects helps us track the number of visitors to the website
over time and determine whether these were new or repeat visits.
For the purpose of internal
analysis, Xerox also uses cookies to track pages visited during a single
session. Xerox uses this information to adjust the presentation of our
website and to make it more relevant to our users.
Does Xerox keep
cookie data private?
Information collected
by Xerox through the use of cookies is maintained as confidential data and
is not shared beyond the corporation and its authorized agents.
Can I block cookies
on the Xerox website?
Most browser
applications allow you to block or limit the use of cookies. Consult the
help menu of your browser application for details. If you block the use of
cookies, you will not be able to use some of the features on the Xerox
site, including the shopping cart and online account management services.
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Contact Us
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We
welcome questions or comments about our Privacy Policy. You may also
contact us if you feel that your personal information is used in a way
inconsistent with this policy. Please email comments to our Chief
Information Security Officer at ethics@usa.xerox.com
with the word "Privacy" in the subject field, or call
1-866-XRX-0001. You may also contact us via postal mail at:
Xerox Business Ethics and Compliance
800 Long Ridge Road
P. O. Box 1600
Stamford, CT 06904
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Policy Updates
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Xerox
reserves the right to update this policy. Xerox will post a list of
revisions after each update.
Last Policy Update:
December 17, 2003.
What was revised in
the last update?
The privacy practices
at Xerox did not change with the last update of this policy. No changes
were made to the substance of this policy. We added the following content
to the policy:
- The section on Safe Harbor
certification.
- The section noting that
Xerox reserves the right to send administrative notices to its customers;
that Xerox will share information with government agencies as required
by law; and that, in the event of an acquisition or merger, personal
information collected online will remain subject to promises made in
this Online Privacy Policy.
- A sentence indicating that
Xerox does not direct any part of its site to children under 13 years
of age.
- Additional information on
how to opt-out of commercial emails from Xerox through our Unsubscribe
Web page and PO Box address.
- Information about how to
contact our Ethics Office by phone or email, in case of a privacy
inquiry or complaint.
- Information describing our
use of cookies for internal analysis, a statement that a user may
block cookies, and a stipulation that blocking cookies can limit use
of some commerce and account management applications on the Xerox
website.
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